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'What does the top crisis management team look like? With a perfect storm of business challenges, heightened by pressure on team members working remotely, the coronavirus outbreak has spotlighted technology, customer services, communications, wellbeing and data'.
The reality is we may have naturally reached the point in the future where these jobs were most in demand. However, it certainly seems that our current situation has increased the pace at which businesses have gotten to this point. Many of these roles have been around for a while, but some have been considered a 'luxury', until now.
Head of technology
2. Head of customer services/experience
3. Head of culture and wellbeing
4. Head of comms
5. Head of data and insights
It clear for us all to see that the dynamic of businesses is changing, but, are we giving enough thought to how are we facilitating this change for the teams and individuals to adapt at the same pace?
Now more than ever, business leaders need strong people skills, a coaching culture, the ability to focus and drive performance to deliver on the organisational change required.
At Friday at Five, we have been busy helping business develop their people and teams to cope with the pace of change and step up to the challenge. There is a vast call for more human skills such as adaptability and resilience, to an extent even overtaking some of the technical skills requirements.
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Read the full article here.
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