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The role of a (line) manager has changed significantly since new ways of working challenged the nine-to-five office norm.
A greater emphasis has been put on the role of managers as they are instrumental in creating a positive employee experience which is a shift from some of the more traditional manager functional responsibilities such as work allocation.
Managers need to know what makes their people 'tick', when to manage and when to lead; this puts a greater focus on developing soft skills and emotional intelligence.
We often see our department hero's promoted, taking a team member from their specialism (i.e. client service, designer) to manager of people. This doesn't always equip them will the skills they need to manage, lead, develop and drive the performance of the people they manage.
The shift change in responsibilities from team member to line manager is a huge transition, but it can be easily overlooked in terms of induction, training and time to competency. Some team members who've had great role models thrive on the change. Others can go from hero to zero, crushing their self-confidence while unintentionally damaging a team's performance.
Having great managers not only supports the engagement and performance of the team but also provides bandwidth for the leadership teams.
We support managers in learning new skills and enhancing old ones through decades of experience and bespoke performance and development programmes focusing on adaptability and growth. We specialise in developing essential skills to engage your people and get them performing.
Self-awareness
Build greater self-awareness in personal style and in understanding the mindset and behavioural styles of others - then develop adaptability to connect.
Leading & managing
Help managers distinguish between leadership and management skills, and upskilling Line Managers by training critical people skills and behaviours.
Self-regulation
Explore and understand pressure triggers to help with self-management, self-control, resilience and performing under pressure when you are a role model to others.
Interpersonal skills
Help managers frame messages to 'click' with others, develop communicative adaptability, give feedback, manage difficult conversations, influence outcomes and excel in interpersonal relations.
Team effectiveness
Develop high-performing solid teams that work from a shared understanding, strengths-based culture, cognitive diversity, collaboration and team unity.
136% increase in team Adaptability ➡️ Improving this teams: Responsiveness | Outward-focus | Receptive | Flexibility | Open-Minded
103% increase in team Risk-Taking! ➡️ Improving this team's reputation for being: Original | Exploratory | Risk-tolerant | Inventive | Imaginative | Curious
205% increase in team Challenge! ➡️ Improving this teams: Delivery | Momentum | Competitive | Candid | Inspirational | Reputation
200% increase in team Stability! ➡️ Improving this teams: Clarity | Focus | Accountability | Co-ordination | Strategy | Communication
196% increase in team Psychological Safety! ➡️ Improving this teams ability to challenge, take risks and be vulnerable in front of each other!
My coaching sessions with Anita were brilliant; she approached the sessions differently depending on what had been achieved in the previous sessions. Each one felt like a stepping stone, not a marathon sprint. I highly recommend coaching sessions from Friday at Five for employees of all levels. Their approach is adaptable and realistic, and their friendly nature is both comforting and calming.
My coaching sessions with Anita from Friday at Five were extremely productive and helpful. Working alongside Anita, I identified goals that I could work towards with smaller nudges within each goal, making it feel more achievable and less overwhelming. I'm proud that I can now more effectively manage my time and diary to prioritise my workload better. This enables me to support my team better and work towards a larger long-term.
I found both sessions extremely valuable in terms of my characteristics and those of others. Being able to understand these characteristics will certainly help within my management role in understanding the internal team as well as the client-side and how best to support and structure meetings.
Anita and Nicky stimulate a lot of thought and dialogue whilst encouraging the team to share thoughts without prejudice towards one another. They create a lot of psychological safety in the sessions.
Anita and Nicky keep the sessions very engaging and interesting. The sessions are very insightful and inspiring, particularly for new(er) managers.
Personally, it's been a real eye-opener with regards to how I interact with my clients and teammates. I feel I have been handed a new toolkit which will help me adapt my behaviours to maximise my skills and relationships. As a team, it's provided us with a real opportunity to regroup and drive some focus on our internal processes and skills. I'm genuinely excited to see how this will influence our dynamics moving forwards!
Our sessions have given us a common goal that allows us to not only improve the foundations of the business but also assist in understanding how to work well with both advantageous and weaker areas of every member to create a more cohesive team.
As a result of 1plus12, I will be doing many things differently! I have made minor adjustments across the board in my approach to many things. The sessions have changed the entire culture of our Senior Management Team, and we are all better off.
Very engaging, clear instructions, a wealth of knowledge and most of all they make you feel comfortable in order, to be honest, and bring everything to the table.
The sessions I find incredibly beneficial, allowing the team at the start to collaborate and identify what we deem as success, meaning we are setting our direction and everyone is aligned.
I genuinely think this was the most helpful tool I've had in my career. I'm fascinated by the insight, and it's something I'm passionate about continuing to use going forward.
The impact of the session with Friday at Five has helped me understand that the people surrounding me and on my team are very different to me, but it's about leveraging the differences that make us stronger and more dynamic as a team.
I love Anita's approach and knowledge! She made the session very interesting but also fun!!
Fantastic session, thoroughly enjoyed by all and very valuable to us as a team. With lots of takeaways - to lean on others who possess strengths, we struggle to lead and improve our relationships with each other and the broader business from now on.
The 1plus12 programme brought our management team together and set us on the track to building a more focused and aligned team. It helped us collaborate towards a common goal and inspired us all.
The programme has been a positive experience for my team and me, where I have grown personally and professionally and gained a level of awareness that I didn't previously have. We are a more effective team as a result of 1plus12.
I thoroughly enjoyed the session. It was well delivered, easy to understand, yet fascinating and full of insightful nuggets! I enjoyed working on this with a group of people; getting feedback as I worked through it helped get it off the page and into a more realistic framework. It enthused me to want to work with others more, share more with my team and put the learnings into practice wherever possible.
I want to record my and the Directors' collective thanks for Anita's unrivalled dedication, commitment, and passion for our agency during some very challenging times. She has been invaluable to both me and the business, and her support and results to date are things I will always be grateful for.
The knowledge from these sessions will help us communicate better as a team and enable us to come together more to drive the company to the next level. It got us talking and planning in the session, and it felt like there is a renewed vigour that had been missed for a little while.
Anita has taken us on a journey across each part of our organisation to look at how we all fit together based on our natural inclinations. The programme has helped us open up different conversations and ways of working together, and crucially it positions our mindsets and behaviours with a ‘strengths’ focus. Thanks for helping equip us moving forward, and we will be using the Spotlight framework for thinking as our bible.
A top programme that our team have got a lot out of. We now have topics that we can keep going back to and will have a positive impact on our team and business (and for me personally as well)
Friday at Five - one of the best business spends we’ve ever made. Working with Anita to grow our business and implement our cultural values.
The level of collective growth within the team has been impressive. Taking individuals from team members to true leaders within the business.
This has been a wonderful experience and something that I have learnt so much from already! It has been one of the highlights of the past three months and something that I know will stay with me for a long time.
May you be proud of your work, the person you are, and the difference you make! Thanks, Anita, for all your support and for helping me find my sparkle!
Anita and Nicky really break down the barriers that stop effective communication. Pushing people out of their comfort zone, making for more honest, engaging and constructive conversions.
Feeling that your team are not quite where they should be, team dynamics are just not quite right? Complete our 60-second questionnaire and let us dive into how we can help.
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